Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with RoxxCenter. This Shipping Policy explains how we process, ship, and deliver orders throughout Pakistan.

Shipping Coverage

RoxxCenter currently ships products within Pakistan only.

We do not offer international shipping at this time.

Order Processing Time

Orders are typically processed within 2 working days after order confirmation and payment verification, where applicable.

Processing times may be extended during public holidays, sales events, high order volumes, or unforeseen circumstances.

Delivery Time

Estimated delivery time is 3 to 4 working days after dispatch.

Delivery times are estimates only and may vary depending on destination, courier operations, weather conditions, public holidays, or other factors beyond our control.

Shipping Partners

We may use one or more of the following shipping partners:

  • TCS

  • PostEx

  • Builty Transport Services

  • Other approved logistics providers

The shipping method used may vary depending on the size, weight, fragility, and destination of the order.

Shipping Charges

Shipping charges vary depending on:

  • Product size and weight

  • Delivery location

  • Courier or transport rates

  • Promotional offers

Certain products may qualify for free shipping. Free shipping offers may change without prior notice.

Applicable shipping charges will be communicated before order confirmation.

Cash on Delivery (COD)

Cash on Delivery is available only for selected small-sized products.

COD is not available for large, heavy, fragile, or oversized products, including but not limited to:

  • Commodes

  • Basins

  • Vanity Basins

  • Vanities

  • Shower Panels

  • Kitchen Hoods

  • Cabinets

  • Similar bulky products

Such products require advance payment before processing and dispatch.

RoxxCenter reserves the right to determine whether a product qualifies for Cash on Delivery.

Order Tracking

Tracking information is available for eligible shipments after dispatch.

Customers may request tracking details through:

WhatsApp: +92 339 409 8000

Email: RoxxCenter@gmail.com

Transport Deliveries and Customer Responsibility

For orders shipped through Builty, cargo, transport services, or similar freight carriers, customers must inspect the shipment completely before accepting delivery.

Before receiving the shipment, customers should verify:

  • Product quantity

  • Product condition

  • Any visible damage or breakage

  • Missing items or parts

If any item is found damaged, broken, defective, incomplete, or missing, the customer must refuse delivery and immediately report the issue at the transport office or delivery point.

Once the shipment has been accepted and removed from the transport office, cargo terminal, warehouse, or delivery point, RoxxCenter will not be responsible for:

  • Transit damage

  • Breakage

  • Cracks

  • Missing products

  • Missing parts

  • Short quantities

  • Any damage discovered after acceptance

Neither RoxxCenter nor the transport company may be able to process claims once the shipment has been received without inspection.

Customers are strongly advised to inspect all products carefully and record an unboxing video before leaving the collection point.

Delivery Inspection

For courier-delivered orders, customers should inspect the package upon arrival and retain an unboxing video.

The unboxing video may be required for claims involving:

  • Damaged products

  • Incorrect products

  • Missing items

Failure to provide the required evidence may affect claim eligibility.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

RoxxCenter is not responsible for delays, failed deliveries, additional shipping costs, or losses caused by incorrect or incomplete address information provided by customers.

Failed Deliveries

If a shipment is returned because of:

  • Incorrect address

  • Customer unavailability

  • Refusal to accept delivery

  • Failure to coordinate with the courier or transport company

Additional shipping charges may apply before re-dispatch.

Bulk and Wholesale Orders

RoxxCenter accepts bulk and wholesale orders.

Shipping methods, delivery timelines, and transportation arrangements for wholesale orders may differ from standard retail orders.

For wholesale inquiries, please contact us directly.

Changes to This Shipping Policy

RoxxCenter reserves the right to modify this Shipping Policy at any time.

Any updates will be posted on this page with a revised effective date.

Contact Us

RoxxCenter

Email: RoxxCenter@gmail.com

WhatsApp: +92 339 409 8000

Support Hours:
Saturday to Thursday
10:00 AM to 8:00 PM (Pakistan Time)

Business Address:

RoxxCenter
Shop No. 25, Wali Market
Kangniwala Bypass, GT Road
Gujranwala, Punjab, Pakistan