Privacy policy

Last updated: October 3, 2025

RoxxCenter operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). RoxxCenter is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details: name, billing and shipping address, phone number, and email address.

  • Financial information: payment details, transaction details, and method of payment.

  • Account information: username, password, preferences, and settings.

  • Transaction information: items viewed, added to cart, purchased, returned, exchanged, or cancelled.

  • Communications: information shared with us through customer support or other communications.

  • Device information: device type, browser, network connection, IP address, and identifiers.

  • Usage information: how you interact with or navigate the Services.

Personal Information Sources

We may collect personal information:

  • Directly from you, when you create an account, place an order, or contact us.

  • Automatically, through cookies, your device, or your browsing activity.

  • From service providers, like Shopify, payment processors, and couriers.

  • From partners or third parties, if you engage with our marketing or ads.

How We Use Your Personal Information

We may use personal information for the following purposes:

  • Provide, tailor, and improve the Services (process orders, payments, shipping, returns, exchanges, recommendations).

  • Marketing and advertising (send promotions, show ads relevant to your interests).

  • Security and fraud prevention (account verification, fraud detection, ensuring safe transactions).

  • Communicating with you (customer support, order updates).

  • Legal reasons (compliance with laws, responding to authorities, enforcing policies).

How We Disclose Personal Information

We may share your personal information with:

  • Shopify and other third-party providers (IT, shipping, payments, analytics).

  • Business and marketing partners (for ads and promotions).

  • Service providers and vendors, when needed to fulfill services.

  • Legal authorities, if required by law or to protect rights.

  • Affiliates or as part of a business transaction (merger, restructuring).

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information as part of providing the platform. To learn how Shopify handles data, visit the Shopify Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for their privacy or security practices. Please review their policies separately.

Children’s Data

Our Services are intended for adults 18+. We do not knowingly collect personal information from children. If you believe a child has shared personal data with us, please contact us to request deletion.

Security and Retention

We use reasonable measures to protect your personal information, but no system is completely secure. We retain your data as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access/know what data we hold about you.

  • Delete your personal data.

  • Correct inaccuracies.

  • Port your data to another provider.

  • Manage marketing preferences (unsubscribe from emails).

You can exercise these rights by contacting us using the details below.

For data processed by Shopify, visit the Shopify Privacy Portal.

Complaints

If you have complaints about our handling of personal information, contact us at the details below. You may also have the right to raise complaints with your local data protection authority.

International Transfers

Your information may be transferred, processed, and stored outside your country. Shopify may use international data transfer mechanisms where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.

Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us:

📧 Email: RoxxCenter@gmail.com
📱 WhatsApp: +92 339 409 8000  
🏬 Address: Shop No 25, Walli Market, Kangni Wala Bypass, GT Road, Gujranwala, 52250, Pakistan