Refund policy

Refund & Return Policy

Last Updated: June 2026

Thank you for shopping with RoxxCenter. We strive to provide high-quality bathroom, kitchen, and sanitaryware products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Customers may request a return within 7 days of receiving their order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be free from damage, breakage, installation marks, or alterations.

  • Be returned with all original packaging, accessories, manuals, and parts.

  • Be accompanied by a valid proof of purchase.

  • Have a complete unboxing video showing the package being opened and inspected.

RoxxCenter reserves the right to reject any return request that does not meet these requirements.

Non-Returnable Products

The following items are not eligible for return:

  • Imported products sourced from China.

  • Products that have been used, installed, damaged, or modified by the customer.

  • Products returned without the required unboxing video.

  • Products damaged due to improper handling, misuse, negligence, or unauthorized repairs.

Exchanges

Exchanges are permitted within 7 days of delivery if:

  • The product is unused.

  • The product is not broken or damaged.

  • The product meets all return eligibility requirements.

Exchange requests are subject to stock availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To process your request, you may be asked to provide:

  • Order details.

  • Photos or videos of the product.

  • Complete unboxing video.

After verification, we will provide a suitable resolution, which may include replacement, exchange, or refund where applicable.

Return Shipping

Customers are responsible for all return shipping costs unless the return is approved due to an error made by RoxxCenter.

We recommend using a trackable shipping service when returning products.

Refund Process

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 2 working days.

  • Refunds will be transferred to the customer's provided bank account or through another mutually agreed payment method.

Shipping charges and other service fees may not be refundable unless required by applicable law or approved by RoxxCenter.

Order Cancellation

Orders may be cancelled before shipment.

To request a cancellation, please contact us through WhatsApp as soon as possible. Once an order has been shipped, it can no longer be cancelled and will be subject to the return process described above.

Warranty Claims

Certain products sold by RoxxCenter are covered by manufacturer warranties. Warranty coverage, duration, and terms vary by brand and product.

Warranty claims are subject to the terms and conditions provided by the respective manufacturer.

Contact Us

If you have any questions regarding returns, exchanges, refunds, or cancellations, please contact us:

RoxxCenter

Email: RoxxCenter@gmail.com

WhatsApp: +92 339 409 8000

Support Hours:
Saturday to Thursday
10:00 AM to 8:00 PM (Pakistan Time)

Business Location:
RoxxCenter Shop No. 25, Wali Market Kangniwala Bypass, GT Road Gujranwala, Punjab, Pakistan