Refund policy
At RoxxCenter, we want you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return under the conditions below.
Return Window
You have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible, your item must:
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Be in the same condition as received
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Be unused and unbroken
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Be in the original packaging
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Include the receipt or proof of purchase
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Have a valid unboxing video provided at the time of return request
⚠️ Important: Items imported from China are non-returnable.
How to Start a Return
To request a return, please contact us at:
📧 Email: RoxxCenter@gmail.com
📱 WhatsApp: +92 306 045 2582
Return Address:
Shop No 25, Walli Market, Kangni Wala Bypass, GT Road, Gujranwala, Pakistan
➡️ Items sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, or you received the wrong product, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
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China-imported items
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Used or broken items
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Products returned without unboxing video evidence
Exchanges
We allow exchanges if the product is unused and unbroken. Please contact us to arrange an exchange.
Refunds
Once we receive and inspect your return, we will notify you.
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If approved, your refund will be processed within 2 working days directly to your bank account.
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Please note: Customers are responsible for return shipping costs.
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Refunds are not available for items that do not meet the eligibility criteria.
Cancellations
Orders can be cancelled before they are shipped by contacting us via WhatsApp. Once shipped, cancellations are not possible.
Questions?
We’re here to help!
📧 Email: RoxxCenter@gmail.com
📱 WhatsApp: +92 339 409 8000
⏰ Support Hours: Saturday to Thursday, 10am – 8pm
